To all our wonderful customers, thank you so much for all your love and support over the last few months! I can’t tell you how much we appreciate all the lovely messages and photographs you have been sending in, it really means the world to us.
Currently we aim to despatch all orders within 48 hours, but please be aware that Royal Mail deliveries are sometimes taking much longer than usual. We are also working under social distancing restrictions and the joy of home school so please bear with us!
Lots of love, Bex and the Elves x
Thank you for browsing our lovely products. We want you to be delighted with our service, so please ring us on 0800 012 4116 if we can be of any help, whether you need urgent delivery, would like your order gift wrapped or would like to include a message 🙂
Once your order has been placed you will receive an email saying your order is being processed, and another one confirming completion as soon as it has been despatched.
We charge a flat fee of £3.49 for postage and packing for orders to the UK and N.Ireland under £40, above £40 it’s free. We aim to despatch most orders within two working days of receiving them, although at peak periods it may take longer. We use Royal Mail Standard Delivery for most orders, although exceptionally large or bulky items may be despatched separately using our chosen courier.
Should an item be out of stock or unavailable for some reason, we will contact you as soon as possible to arrange either a substitute or place the item on backorder. (Please allow 28 days for delivery in rare circumstances).
We try to recycle as much of our packing materials as possible.
We are delighted to still be shipping to our wonderful customers in Europe. Postage to mainland Europe is £8.95, and £12.95 to the US. Please select your country of shipping at checkout and we will do the rest! Please be aware that although we will endeavour to send your order quickly, shipments are being held up once they reach Customs and deliveries can take weeks to clear. You may also have to pay additional charges upon delivery.
We want you to be as delighted with our products as we are, and therefore we offer a 14 day no-quibble guarantee. Should you not be delighted with your order please ring us to obtain a returns code, then return the item to us, unused and in its original packaging. The item must be in a resaleable condition in order to receive a full refund. The item remains your responsibility until it reaches us, so we recommend that you send it to us recorded delivery, or obtain a proof of posting certificate. We are sorry but we are unable to refund the cost of returns postage.
THE LESS EXCITING STUFF
Customers are solely responsible for ensuring the details they have provided are accurate and up-to-date. Should a payment be returned due to an invalid card or account being used we will invoice the customer for a full refund of any charges we incur. If a customer supplies an old, incorrect or incomplete address we will not be held responsible should their order not be received. We would refund/send replacement only when/if the original is returned to us by Royal Mail and this would be less any postage, packaging or payment charges we have incurred. To avoid any problems please ensure all contact information is kept up-to-date and check this each time you order.
Faulty products; your products are covered by a 12 months guarantee from time of purchase. If there is any problem with the item caused by a manufacturing defect or a defect in materials please return the item to us following the guidelines above. When we have received the goods, we will make a decision as to whether they need to go back to the manufacturer for inspection, whether a full refund will be made or replacement goods provided. Please indicate if you would rather have a refund or replacement. This excludes faults caused by accident, neglect or mis-use.